Website and service terms
Last updated: 2 November 2026
This page sets the rules for visiting bcrm.md and the general framework for working with us as a business. Project specifics are always agreed separately, in writing.
1. The parties
Services and this website are provided by SERVICII AMPLE S.R.L., IDNO 1016605002030, VAT code 0310470, str. Voluntarilor 13, s. Străisteni, mun. Chișinău, Republic of Moldova. bCRM is the brand we trade under. Reach us at [email protected] or +373 69 569 444.
2. Business customers only
We work solely with companies and other professionals (B2B) and do not sell to consumers. Asking for a quote means you confirm you are acting for an organization or for your professional activity.
3. Status of website content
These pages give a general picture of what we do. Amounts, timeframes and features mentioned here do not bind us and are not a firm offer. We only commit once a contract is signed or a quote is accepted in writing.
4. Implementation services
We set up Bitrix24, migrate data, build integrations and apps, train teams and provide support. For each job, the contract or accepted quote fixes the scope, schedule, price and handover. Where it differs from this page, the signed document wins.
- The client supplies access, data and a contact person on time. A delay on the client's side moves the agreed schedule.
- We invoice from the Republic of Moldova with 20% VAT, unless the law sets different treatment for the case at hand.
5. Bitrix24 licenses
We resell Bitrix24 subscriptions and licenses. The product belongs to its manufacturer, so the manufacturer's terms apply alongside your agreement with us, and you accept them on activation.
- Features, limits, list prices and platform availability are set by the manufacturer and may change.
- The amount payable is the one on our quote or invoice.
- Whether an activated license can be canceled or returned depends on the manufacturer's rules.
6. Apps on the Bitrix24 Market
WASync, SendSMS and MailAnyone are installed from the Bitrix24 Market. Installation, payment and updates follow the Market rules and the terms of the individual app. If bcrm.md and an app's Market page disagree on price or features, the Market page counts.
7. Intellectual property
The bCRM brand and logo, along with the site's text, graphics and code, are protected and may not be reused without our permission. You may quote us or link to us with credit, and search engines and AI assistants may index the site.
Ownership of configurations and code written for a client is settled in the contract. Market apps are used under license, with no transfer of rights. Other companies' trademarks stay with their owners.
8. Using the site
Please fill in the form with real details so we can get back to you. Do not use it for mass automated messages or for illegal or deceptive content, and do not try to disrupt the site or reach its non-public parts. Form data is handled as described on the privacy page.
9. Limits on liability
The site is provided as is. We keep it current and running, without promising that errors or downtime will never occur. As far as the law allows, we accept no liability for indirect losses such as lost profit or missed opportunities.
For contracted services, liability and any caps are those in the contract. We are not liable for outages, changes or faults of the Bitrix24 platform or other third-party services. These limits do not apply where the law does not permit limiting liability.
10. Relationship with Bitrix24
bCRM is a brand of SERVICII AMPLE S.R.L., an independent Silver partner. Bitrix24® is a trademark of its owner. bCRM is not Bitrix24, does not speak for the manufacturer and cannot take on obligations in its place. Links to the Market and other outside sites are there for convenience, and we have no say over what those sites publish.
11. Law and disputes
The law of the Republic of Moldova applies. We first try to resolve any disagreement amicably. If that fails, the dispute goes to the competent courts of the Municipality of Chișinău.
12. Updates
This page may change over time. The version published here, with the date shown at the top, is the one in force. Signed contracts stay subject to their own clauses.